An Organizational Ombuds Office In a System for Dealing with Conflict and Learning from Conflict, or “Conflict Management System”
Mary Rowe, PhD, Ombudsperson, MIT Download the full article (pdf) An Organizational Ombuds Office[1] can address conflicts and concerns, informally and confidentially, and in many ways. In addition an Ombuds Office may effectively complement the roles of all the other components in a conflict management system (CMS). In particular an Ombuds Office may help to address major dilemmas faced by a CMS: Major Dilemmas A. How to help everyone in an organization to feel they […]