On November 28, 2008, New York Giants wide receiver Plaxico Burress accidentally shot himself in the thigh with an unlicensed handgun while partying at a New York City nightclub. Beyond the poor judgment of the incident itself was the short-sightedness of the team’s response to it, which demonstrated just how inadequate problem-solving can be when conducted without the use of a structured approach. The major flaw lay in failing to properly diagnose the problem and […]